DigiHealth Support

Browser

We support most browsers, including Microsoft Edge, Chrome, Firefox, and Safari.

Please note, however, that Internet Explorer cannot be used, as it is not updated or secured by the provider.

Also, remember to update your browser so that you’re using the latest version. The process for updating varies from browser to browser. If necessary, contact your internet service provider or search online for instructions.

Bay windows

For security reasons, you can only have one window open for the health screening at a time. The system will mark your account as active if you have the health screening open in two windows at the same time. Close both tabs and log in to the health screening again using the link in the email you received.

Software, blocking

Your company may have installed specific software that is blocking the screening. If you are unsure whether this might be the cause of your problem, please contact the person in charge at your company’s IT department.

If you have "Google Translate" open, you may find that it interferes with the health screening. Please close the "Google Translate" tab and continue answering the questions.

The one-time code isn't working

If you choose to log in using a one-time code, please note that for security reasons, it can only be used once. If you want to access the health screening again and wish to log in using a one-time code, you must therefore request a new one. If you have requested multiple codes for the same login, you must use the most recent one you received.

Failure to receive one-time code

The one-time code will be sent to the same email address where you received the health screening. With some email providers, it may take a few minutes for the one-time code to arrive. If you haven’t received it in your inbox within a few minutes, we recommend checking your spam folder. If you do not receive your code, you can request a new one before trying again.